What Customer Service Really Is!

A couple of months ago I wrote about Simms new "Stream Tread" soles, well I have to amend what I said and expand a bit. I have tried the new soles and have found them to be great walking shoes and have had good results with them in Spring Creek, I had a bit of problem with them in Penns but did add the "Hardbite Star Cleats". I have had no problems in Spring & Penns Creeks but when I tried to wade in Bald Eagle it was like walking on ice, I have no grip and could not stop sliding, I had no idea what the heck was wrong. Given the fact that I do not walk that much in Penns, expecialy in faster water, mostly targeting rising fish in the pools and tail outs, given up on the fast water nymphing at my age. With Spring Creek the pace is slower and more to the point of moving from location to location, standing in a pool and targeting specific fish before I move on. Bald Eagle creek on the other hand demands movement from you to target fish, they are in very specific loactions and some of the water is very pushy and not that hard to move around in but with the new wading shoes on- not so much. I have trouble moving in water than was no more than knee deep! It may be beacuse some of the bottom does not have total coverage with alge on the rocks? Well being a Simms guide I sent them an e mail and asked what was going on, after some specific questions on the water depth, flow rate and bottom structure they asked if I would try som "AlumBite" cleats- now that's service not just a blow off but a serious desire to help. When was the last time any company helped you. I have worn Simms gear for years and will forever, everything they make just plane works, if it doesn't they will make it right! I'll give you an update on the new "AlumBite" cleats as soon as the dam water goes down enough to wade but I'm thinking maybe the soft aluminum might make the difference?